Frequently Asked Questions?

All baby formula include tax.

所有婴儿配方奶粉均含税。

Baby formula with tax included, you can pack either 4 or 6 in a parcel.

您可以在一个包裹中装入4罐或6罐配方奶粉。

To send luggage you can either send them as a luggage or in a luggage box. Luggage size is restricted to 1 metre in length and a maximum weight of up to 30kg.

您可以将行李直接放在行李箱中寄出。行李一邊的尺寸不得超过1米，重量上限為30kg。

寄送行李不包括税。

Sending luggage does not include tax.

Luggage normally sent by students containing old belongings will be tax free otherwise it is likely subject to tax.

通常郵寄旧物的行李箱是免税的，否则可能需要缴税。

行李路线不包括税款，因此我们建议您不要在行李箱中存放重要文件，奢侈品，电子产品或全新物品。 以下受限制物品有可能导致您的行李被退回、征税或扣查︰酒精、粉末产品、武器、刀、易燃产品和政治书籍。

The luggage route does not include tax included, so we don’t recommend putting important documents, luxury items, electronic items or brand new items with tags still attached in the luggage. The following items are restricted and likely cause your luggage to be either returned, taxed or held; alcohol, powder products, weapons, knives, flammable products and political books.

是的，寄送奢侈品是免税的。

Yes sending luxury products is tax free.

通过我们的含税服务，包裹将直接发送到机场，然后直接飞往中国等待海关清关，在清关后，包裹将由EMS发送。如果客户希望使用另一位快递员来寄送包裹，我们可以改用顺丰快递。 如果包裹丢失，我们将根据购买的保险或选择的路线提供赔偿。在寄送任何包裹之前，请检查赔偿表。

With our tax included service, parcels are sent directly to the airport, then flown directly to China awaiting customs clearance, after clearing customs the parcel will be dispatched by EMS. If the client wishes to use another courier to dispatch their parcels, we can use SF express instead. If the parcel is lost, we will provide compensation based on the insurance that was bought or the route that was chosen. Before sending any parcels please check the compensate chart.